How to return an item?
- Please note that returns are available for UAE, KSA, Qatar Kuwait customers only.
- The item/s must be in the same condition that you received them in with all original hangtags and packaging. You can return within 14 calendar days from the date of receipt.
- Please fill out our Returns Form online and arrange a pickup date and time.
- Once the request for pickup service has been confirmed the item/s will be collected at no extra cost.
- CBEAUX will attempt to collect the item/s three times, excluding weekends and holidays. Once the third and final pickup attempt has been made, and the driver is unable to collect your package. CBEAUX reserves the right to cancel the return where no reimbursement will be made.
- Exchanges: All items should follow the returns process, and a new item will be shipped for the replacement returned item/s.
How to get a refund?
- Once the item/s has been evaluated and it is eligible for return, we will issue you a refund for the amount of the item/s purchased. Refund will be credited back to the original card payment. For Cash on Delivery, the refund will be e-store credit on your CBEAUX account.
- From the time we have received your item/s and approved the return, the refund will be issued within 2 to 5 business days.
- Please note that it can take up to 14 business days for the refund to appear in your account.
In case of item having a manufacturing defect?
- If you feel that your item/s is defected in any form, please mention how and what is damaged in your return form. This way we can better understand what is wrong with the item/s once we receive it back in our warehouse.
- The item/s must be in the same condition that you received them in with all original hangtags and packaging.
- Please note that we only accept damage returns within 30 calendar days from the date of receipt.
- If the item/s is deemed to be in normal condition and has no manufacturing defect, then we will return the item/s back to you without a refund. Return shipping costs will be charged to the customer.
- Please note that we do not refund or replace: Item/s that are not in original condition and packaging, damaged items due to misuse or showing signs of wear and tear, even if they are within the 14 calendar days.
- We do not accept items that have been altered.