Frequently Asked Questions

Questions :

How do I make purchase?

Shopping at CBEAUX.com is easy, this question is part of the most asked questions:

• Scroll through our many editorials and see what really speaks to you.
• Once you have found an item, choose your size and click on the ‘ADD TO BAG’ button on the product page.
• Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page. Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Do I need to create an account to place an order?

You can shop at CBEAUX.com without creating an account as a guest. This question is also part of the most asked questions.

However, sign up with us and you’ll be able to enjoy the following benefits:

• Track your orders and review past purchases
• Request a return or exchange directly from your account
• Add items and products you love that have been sold out for us to notify you once restocked
• Save your address & credit card information so you can shop even quicker next time

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislations. For more information, please read our Privacy Policy.

I forgot my password, What Should I do?

To reset your password, follow the ‘FORGOT PASSWORD’ instructions. Please note, for security reasons we are unable to send your old password via email.

What payment methods do CBEAUX.com accept & is it safe to use my credit card online?

We accept Visa, MasterCard & MADA. All payments are processed through a secure checkout system provided by Mashreq Bank (AmazonPay Secure Payment Gateway). To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. COD (Cash on Delivery) is also accepted without an additional fee. Shop now and pay later by choosing Tabby at checkout to split your purchases into 4 interest-free payments. You can also use Apple Pay to make your purchase.

Can I choose my currency I pay in?

For UAE, KSA, Kuwait & Qatar: You can choose your country and your currency on top of any page to make your navigation easy as well as at the checkout point.

If an item I want to buy is sold out will you be restocking it?

In general, we try to restock items that are highly on demand. Put your name on the list and we will contact you once they are back in stock!

Which countries does CBEAUX ship to?

We ship to United Arab Emirates, Kingdom of Saudi Arabia, Kuwait and Qatar.

How long does delivery take, and what are the charges?

Delivery time frame is between 5-14 working days and is FREE for UAE, KSA, Kuwait and Qatar.

What is the return notice period?

Free Returns are available for UAE, KSA, Kuwait and Qatar as long as its within 14 days upon receipt of the item. For more details check our Refund Policy.

Will I be refunded the full value of my order?

Our refund will be issued to the original credit card used to place the order. Please note that it can take up to 14 business days for the refund to appear in your account. Please note that all orders done in Cash on Delivery will be refunded through e-store credit onto your account online.

How can I track my order?

Once your order has been dispatched, you will be contacted by the shipping company for delivery of your package. If you have any other concerns you can always contact the customer service team.

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email us on customer.care@cbeaux.com for assistance.

If you have any other questions, do not hesitate to contact us directly or on Instagram.